Frequently Asked Questions

If you can’t find the answer you need, call us today at 855-687-3963!

Does EZaccessMD cost me anything?

No. Your employer has paid for your subscription. Everything is 100% free to you and immediate family members.


How do I become a member?

If your employer is providing EZaccessMD, you are already a member. No need to enroll! Just call 855-OUR-EZMD (855 687-3963) to speak to a doctor.


When are you available?

We are available 24 hours a day, 7 days a week, 365 days a year.


Can you provide a prescription?

Yes. If we determine that a prescription is medically appropriate we can send it directly to your pharmacy.

Additional FAQs

What's the coverage area?

EZaccessMD’s telemedicine service is offered anywhere in the USA. Our telemedicine + mobile benefits are available to employers throughout the Midwest and East Coast in 29 states.

Are mobile visits free?

Yes. A doctor will order a mobile visit if they believe supplemental information is necessary for you to be diagnosed. The doctor will follow up with you shortly after the mobile visit is completed.

Are prescriptions covered?

Prescriptions are not covered by this plan however we do include a prescription card, so you can obtain pharmacy discounts. Use this card or your insurance card to obtain the best price for your medications.

How can I speak to a doctor?

You can speak to a doctor via phone at 855-687-3963.

How fast will we hear back from a provider?

We are dedicated to responding to all phone calls within 15-30 minutes of a patient’s initial request.

What do your services include?

Please visit our “Conditions We Address” page to see how we can help you:


Is it through insurance?

No. We are reimbursed completely through private pay. Your employer has decided to participate in this benefit and is paying for it in full on your behalf.

What comes with my membership?

Your membership gives you 24/7 access to tele-consultations and in select regions, includes deploying a mobile assessment team to your home.

If I am no longer employed, can I re-enroll in EZaccessMD?

We do not offer individual plans. EZaccessMD must be provided by your employer. If you would like to see EZaccessMD offered at your new employer, contact us at 855-313-8145 and refer us to your HR representative. 

How will my organization, group or business benefit from signing up?

There are many benefits to becoming a member organization:

Self-Insured Entities: We provide dollar-for-dollar savings every time a member can be treated via telemedicine instead of going to the ER, urgent care, or their regular doctor’s office. Since we are locally-based, we can order X-Rays and provide appropriate referrals unlike national telemedicine providers.

High Deductible Plans: Employers can save thousands of dollars by transitioning their employees to high deductible plans. The cost-effective services offered by EZaccessMD can help make the transition more appealing to employees getting ready to face higher out-of-pocket costs.

Get back to work: Our telemedicine services provide instant access to diagnosis and treatment, so employees and their families can get treated and return to work more quickly.
Productivity: With access to affordable, immediate doctor consultations, employees are more likely to get treatment before their condition worsens and avoid missing work and more importantly, get on the road to recovery without waiting to see a doctor.

Easy set up: Send us your employees’ demographic information and we take care of the rest. We are not constrained to the open enrollment period. You can start and add or subtract employees anytime!

What else do I need to know about the services provided?


  • We (EZaccessMD) do not replace your primary care doctor, insurance provider, or pharmacy.
  • We reserve the right to deny care at anytime at the discretion of management for potential misuse of services.
    We must operate in accordance with New York State regulations.
  • EZaccessMD does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.
  • EZaccessMD does not guarantee that a prescription will be written.
Do I need health insurance to use EZaccessMD?

No. All you need is your name, DOB, and current employer. However, any prescriptions, testing or referrals to other doctors will be covered in the same way your health insurance normally would.

Are there any medical conditions you will not address?

Yes. If you have a medical emergency you should call 911. If you are unsure of the severity of your medical condition, call EZaccessMD first (for free). For minor conditions, our doctors generally address them within a few hours. If they find something serious, they will refer you to a higher level of care, whether it’s your primary care doctor, urgent care, a specialist, or the ER. See conditions we address here: 

If I have something that I think you need to see in order to diagnose me can I still get a consult?

Yes. If you have a visible injury or rash, for example, you can send us pictures. When needed, we can send a mobile team to your home to help assess your condition.

Can I use your services just to get a second opinion?

Yes. You can call us with any medical question or concern and we will use our expertise and available resources to provide you with the best advice possible (for free).

Can I talk to a specialist?
If we determine that you need a specialist, we will refer you to one. We may also consult with a specialist regarding your question or condition in order to serve you better.
If the in-home team comes to my house, can they give me a shot or dose of medicine?

No, the in-home team can only do testing, imaging, and basic measurements like taking your vitals. In certain cases, they will use a stethoscope to listen to your heart and lung sounds. Our doctors can order prescriptions as needed.

If the doctor orders an X-Ray, will the in-home team come to my house?

Yes, usually within the same day. They will call ahead to give you a more specific time frame. 

Can I be excluded for a pre-existing medical condition?
No. We do not exclude anyone for pre-existing medical conditions. However, some conditions make patients higher risk for having serious medical complications and should therefore be treated by a primary care doctor or specialist.
How do I contact the medical board if I have a concern or want to verify a provider’s license?