Website Privacy Policy

This Privacy Policy was last updated on March 4, 2020


EZaccessMD, LLC (“EZ”, “we”, “us”, or “our”) operates the website located at, other related websites and mobile applications (collectively, the “Site”). We operate various online services that enable members (“Members”) to receive telehealth services from affiliated health care providers. This Website Privacy Statement (“Privacy Statement”) explains EZ’s privacy practices that apply to the services (collectively, the “Services”) we provide through our Site.

This Privacy Statement is a part of EZ’s Terms of Use (available at so by accepting the Terms of Use, you are consenting to the use and disclosure of your outlined in this Privacy Statement. Please read the Privacy Statement carefully so that you can understand how EZ collects, uses, and discloses information from and/or about you when you use a Site or the Services.


EZ collects information about you in the following ways: (1) information automatically collected when you use the Site and Services; (2) information you voluntarily provide to us; and (3) information collected from third parties.

EZ collects non-personally identifiable information that is made available by web browsers and servers, such as the browser type, referring site, date and time of access, the kind of computer or mobile device you use, your IP address, web pages you view, geographic location and other information about how you use the Site. This information allows EZ to understand how visitors use its Site.

When Members create an account on the Site, personally identifiable information is shared with EZ, such as name, age, telephone number, email address, username, password, billing information, and other demographic information. Members may also voluntarily disclose health information to EZ in connection with the Services provided by affiliated health care providers.

EZ may also receive information about Members directly from a third party, such as an employer, health plan, living facility, etc., and such information may include your name, email address, birthdate, telephone number, social security number, and zip code.

By using the Site and Services, you are giving us permission to use and store such information consistent with this Privacy Statement.


EZ may de-identify information for the purposes of monitoring and improving products and services, for benchmarking purposes, to provide customized services or technologies to Members, and for any other purpose referenced in this Privacy Statement.

We may use your information for the following purposes (subject to applicable legal restrictions):

To provide you with access to the Services
To send you promotional materials about the Site and Services
To conduct quality reviews of the Site and Services
To create non-personally identifiable information, such as aggregate statistics relating to the use of the Service
To notify you when Site updates are available
To better understand how users access and use the Site and Services, on an aggregated and individualized basis, in order to improve the Site
For research and analytical purposes
For any other purpose for which you give us authorization


Third Party Service Providers: At times, EZ may engage or otherwise contract with companies to help deliver products or services that you request. Examples of these companies may include packaging, printing, mailing or delivery companies. In these instances, there may be a need to share your information with these companies to fulfill your requests. Unless stated otherwise, these companies are allowed to gather, receiv,e and use your information only for the purposes described in this paragraph or as required by law.

Business Transfers: If EZ is acquired by or merged with another company, if substantially all of our assets are transferred to another company, or if we are a part of a bankruptcy proceeding, we may transfer the information that we have collected from you to the other company.

Legal Proceedings: We may disclose information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena in compliance with applicable privacy laws.

To Protect EZ and Others: EZ will disclose Personal information when it believes in good faith that such disclosures will help to enforce any of our Terms of Use, protect your safety or security, including the safety and security of property that belongs to you, and/or protect the safety and security of our Site, or EZ, and/or third parties, including the safety and security of property that belongs to affiliated providers rendering services related to the Site or third parties.

Aggregate and De-Identified Information: EZ may combine demographic and other information about our users, obtained from registration forms and/or user profiles, to create “aggregate data.” All personally identifiable information will be removed from this data before disclosing such data to third parties. Aggregate data disclosed to third parties will not contain any information that can be used to identify or contact our users.


EZ may use cookies and other tracking mechanisms or contract with a third party to help manage and optimize our Internet business and communications. Website tracking services help websites to measure the effectiveness of advertising and how visitors use a website through the use of web beacons and cookies provided by such company. The type of information we may collect includes, but is not limited to, the pages visited and links clicked by users. By supplementing our records, this information would help us to learn things such as what pages are most useful and attractive to our visitors and which of our tools and information most interest our visitors.

Cookies involve a string of information that the Site stores on a visitor’s computer hard drive, and that the visitor’s browsers provides to the Site each time the visitor returns. EZ uses cookies to identify and track visitors and usage of the Site, track preferences, for promotional campaigns, and in certain other cases. You may configure your browser to accept or reject cookies, or to notify you when a cookie is being used. If cookies are rejected, certain features of the Site may not function properly without the aid of cookies.

EZ may also utilize automated devices and applications, such as Google Analytics, to understand how visitors interact with the Site. Non-personally identifiable data may be shared with these applications.


You may choose whether to disclose personal information or other information to EZ, however, access to the Site or to the Services may be limited under those circumstances. To modify or delete the personal information that you provided to us, please log in to your account to update your preferences. Certain information may be retained as required by law or for necessary business purposes. You may also cancel your account at any time, and employer clients may cancel based on their agreement with EZ.

You may contact us via e-mail or telephone to:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

You may always direct us not to share your personal information with third parties, not to use your personal information to provide you with information or offers, or not to send you newsletters or promotional e-mails by contacting us as provided for below. It may take up to ninety (90) days from the date we received your request for your opt-out choices to be fully effective.


EZ makes every reasonable effort to protect your information. This includes the implementation of administrative, physical, and technical safeguards. All employees, agents or representatives that act on our behalf are contractually obligated to keep all information deserving legal protection confidential and private.


This site may contain links to third-party website. EZ is not responsible for the content of linked third-party websites and does not make any representations regarding the privacy practices of, or any information or product or accuracy of materials found on such third-party websites. If you decide to access any of the third-party websites linked to this Site, you do so entirely at your own risk.


We are committed to protecting the privacy of children. The parent or guardian is solely responsible for providing supervision of the minor’s use of the Site. The parent or guardian assumes full responsibility for ensuring that any registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through EZ or its Site for the minor.


We reserve the right to modify this Privacy Statement at any time, effective upon posting. Your continued use of this Site following such changes will be deemed to be an acceptance of and acknowledgement to be bound by any changes. By using the Site, you are agreeing to our collection, use and disposal of Personal information and other data as described in this Privacy Statement, both as it exists now and as it is changed from time to time.


If you have any questions, concerns, complaints or suggestions regarding or Privacy Statement or otherwise need to contact us, you may contact us through any of the following:

EZaccessMD, LLC, 1465 Jefferson Road, Rochester, NY 14623 (Attn: Privacy Officer)


[email protected]